I combined behavioral analytics with transactional data to understand how customers discovered, purchased, expanded, and renewed a subscription product, then turned the patterns into an experiment backlog.
Test plan framing and simplify low-signal choices before changing the underlying offer.
I combined search, analytics, and keyword data across product, editorial, support, and commercial journeys to expose acquisition risks and sequence a practical organic-growth roadmap.
Separate recovery from expansion and report branded and generic demand independently.
I analyzed completed subscription cycles to distinguish useful retention signals from noisy engagement metrics, then translated the findings into testable lifecycle-targeting hypotheses.
Stop using early intensity as the primary activation rule.
I challenged the customer and payment model behind a subscription-value analysis, then separated conversion, cash flow, retention, and lifetime value into decisions the business could actually use.
Rebuild the model around a stable customer entity and map renewable records beneath it.