Anonymized analytics case studies

Evidence changed the plan.

Four investigations where validation changed what the business did next.

Anonymized charts and research notes on an analyst's desk
Client identifiers and live KPIs are removed. The analytical turning points remain intact.

Four questions worth looking beneath.

Each case connects a business question to evidence, limits, and a concrete next move.

BEH

Purchase journey

The checkout was not one funnel

I combined behavioral analytics with transactional data to understand how customers discovered, purchased, expanded, and renewed a subscription product, then turned the patterns into an experiment backlog.

Test plan framing and simplify low-signal choices before changing the underlying offer.

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ORG

Organic search ecosystem

Top-line search growth hid the real acquisition problem

I combined search, analytics, and keyword data across product, editorial, support, and commercial journeys to expose acquisition risks and sequence a practical organic-growth roadmap.

Separate recovery from expansion and report branded and generic demand independently.

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VAL

Customer lifetime value

The customer ID was shrinking lifetime value

I challenged the customer and payment model behind a subscription-value analysis, then separated conversion, cash flow, retention, and lifetime value into decisions the business could actually use.

Rebuild the model around a stable customer entity and map renewable records beneath it.

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One customer. Four disconnected views.

See how behavior, acquisition, retention, and customer value became one validated subscription roadmap.

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